Frequently Asked Questions
Short for cannabidiol, CBD is one of the most recognized cannabinoids found in the cannabis plant. Using different forms of extraction CBD is often derived from hemp and infused into various products.
The Endocannabinoid System (ECS) is made up of cell receptors and molecules in the human body. Endocannabinoids are the molecules that act as chemical messengers that bind to cannabinoid cell receptors and tell the body to do certain things. The human body can naturally produce endocannabinoids with the consumption of fatty acids found in nuts and fish. The 130+ cannabinoid molecules found in cannabis also can bind to cannabinoid receptors. Although different cannabinoids cause different effects, they go through the same system that similar molecular messages are sent throughout the body.
An increasing number of researchers believe CBD in its natural form will produce superior results when combined with other compounds found in the plant like flavonoids, terpenes, and other cannabinoids. This combination is considered whole-plant and interacts synergistically with our bodies to induce the overall therapeutic alleviation for both people and pets. The increased bioavailability of whole-plant provides numerous benefits over CBD isolates.
Amidst the growing popularity of CBD products and lack of equivalent regulations, many have been mis-claimed and mis-labeled, are foreign processed/grown, and/or contain unwanted elements like mildew, mold, E. coli, and heavy metal. In hand, this affects the safety and effectiveness of products. To ensure quality products, Crystals & Pistils uses third-party, heavy metal and residual solvent lab testing which gives the assurance that our cartridges and products are safe for consumers.
Terpenes and terpenoids are aromatic organic hydrocarbons found in many plants, including cannabis. Terpenes act synergistically with other compounds in cannabis in the human cannabinoid system. These molecules contribute different aromas like tasty citrus, woody, pine, or floral flavors to your palate.
Product and Order FAQs
All Crystals & Pistils products are third-party, heavy metal and residual solvent lab tested which gives the assurance that our cartridges and products are safe for consumers.
Crystals & Pistils ship via USPS and FedEx.
All packages are shipped out within 48 hours after a payment is processed. Crystals & Pistils operates during normal business hours, 9am-5pm MST Monday-Friday. Our purchase policy allows 2-4 days for fulfillment to accommodate processing times during periods of higher volume.
Please note that if you order on a Friday, the order will not ship until the following Monday or Tuesday. For faster shipping, we recommend ordering at the beginning of the business week.
Once your package has shipped you will receive your UPS tracking number via the email associated with your order. Please also note that your shipping time estimate (5-7 days) begins after your order has shipped.
Please note that free shipping applies to orders $100+ after any discount code or sale price is applied.
Once your order has shipped, you will receive your UPS tracking number at the email address associated with your order or account. Please note that the shipping time estimate (5-7 days) begins after your order is shipped.
As a courtesy to our loyal customers, we offer free shipping for orders $100+ after any discount code or sale price is applied.
We try to be as accommodating as possible with cancellations. Please email info@crystalsandpistils.com to let us know if you need to cancel an order. We will always do our best to make it happen. Please note that due to our quick turnaround on orders, cancellations are not guaranteed. If your order has already shipped, please contact us to organize a return.
Return Policy:
Unopened and unused products may be returned within 7 days of delivery. Please see our Return Process below. If you have any questions about whether your product is eligible for return, please feel free to email us at info@crystalsandpistils.com
Crystals & Pistils will only accept returns and refunds from purchases made on crystalsandpistils.com Crystals & Pistils cannot facilitate returns for a purchase made in a retail store.
At Crystals & Pistils, we genuinely believe in all our CBD products and want you to find the product that best suits your needs. We understand that everyone is different, so finding your perfect CBD product fit might take some trial and error. Our 60-Day Satisfaction Guarantee is in place for that exact reason. Through this guarantee, within 60 days of receiving your product, Crystals & Pistils customers can try one of each of our CBD products to determine which is right for you.
Did you purchase the Gummies and find them not to be the best fit? No problem! You can swap the Gummies out for a Tincture. Our only ask is that you try a product for two weeks prior to requesting an exchange or refund. If, after two weeks, you’re still not satisfied with your product, simply fill out our Money Back Guarantee Form. This form will help us serve you faster and get your refund processed quicker. Please note that no returns are necessary. All refunds are subject to first-time purchases of one product and are only applicable within 60 days of receiving your order.
- Return Process:
1. Email info@crystalsandpistils.com ASAP to alert us that you would like to return your unopened product within the 7-day time limit. A Crystals & Pistils representative will confirm the return shipping address.
2. Once you have shipped your return product, please email the tracking number to info@crystalsandpistils.com, so we can track its arrival.
3. When we receive your return, we will issue a refund and email you a confirmation. Please allow 7-10 days for the refund amount to post.
If you have any further questions regarding our return policy, please email info@crystalsandpistils.com
Your acceptance of the terms of purchase states you agree to and understand the Crystals & Pistils refund policy.
We are sorry to hear that there is an issue with your order. Please contact info@crystalsandpistils.com for assistance. If there is an issue with your product, i.e. damage, please attach a photo of both the product and the invoice in the email.
Unopened and unused products may be returned within it 7 days of delivery. Please see our Return Process.
Please email info@crystalsandpistils.com to contact our customer service department.